Crisis Communications: Preparing Your Organization Before Disaster Strikes
While no one wants to face a crisis, the reality is that every organization will, at some point, encounter a situation that challenges its reputation. What separates resilient, successful organizations from those that falter is simple: preparation. Preparing before...
Founder & CEO Andy Boian Returns to “Leadership with Heart” Podcast
Andy Boian, dovetail solutions Founder and CEO, recently returned to the Leadership with Heart podcast with Heather R. Younger for an insightful conversation on intentional leadership, succession planning and the evolving role of empathy in business. Andy and Heather...
The Dos and Don’ts of Managing a Social Media Crisis
In today’s always-on digital landscape, a social media crisis can unfold in real time and escalate just as quickly. Whether sparked by a customer complaint, a public-facing error, or a broader reputational issue, how an organization responds plays a critical role in...
ripple effect – 20th anniversary
A Message from Our Founder & CEO “It is good to have an end to journey toward; but it is the journey that matters, in the end.” Ernest Hemingway I love this quote and have lived by it since I was starting out as a young staffer. I have always long believed it is...