Driving excellence on behalf of clients, partners and team
Emily joined dovetail solutions, serving first as marketing coordinator from 2009-2010, then chief of staff until 2012, and director of operations through 2014. In 2015, she was promoted to chief operating officer and acts as a liaison between clients and the dovetail team, making sure the client experience is positive and successful. Client service is an integral part of dovetail’s value proposition. Implemented feedback loops and tight processes allow Emily to ensure clients’ every need will be met and even exceeded. Emily continually builds trust and maintains strong, long-term relationships both internally and externally through her operations role at dovetail solutions.
Emily contributes her unique background in publishing to dovetail solutions. She has solid project management experience in creating strategic marketing and publicity plans for a renowned author and speaker. As director of operations for The McLaughlin Company, Emily interfaced with top executives worldwide, creating individualized presentations, marketing CatchFire, a scientific research-based book geared toward improving performance in life, as well as Feedback Revolution, a book about giving and receiving feedback. She was introduced to and continues to work with Emergenetics, a leading-edge brain and behavior-profiling tool that brings knowledge and results to individuals and businesses. Many of her relationships through her work at The McLaughlin Company remain today. Prior to moving to Denver, Emily gained her initial experience in publishing by working as an editorial and operations assistant for an annual travel publication based in San Diego.
At the University of Arizona, Emily pursued interdisciplinary studies, with degrees in communications, psychology and Spanish. Trained in the various cognitive styles of individuals, she is skilled at effective communication, giving and receiving feedback and the overall management of any small to medium-sized company.
Also through dovetail solutions, she is executive director for ExecConnect, a group of business owners and community leaders with a mission to give back to Denver through various ongoing initiatives such as helping to launch Denver’s Bike Share Program, a mentoring program to keep at-risk high school students on track to graduate and helping to reconnect a vibrantly changing neighborhood northeast of downtown Denver.
Emily is a certified associate for Emergenetics and Emergenetics Selection Program and an alumna of the Downtown Denver Partnership (DDP) Leadership Program. She sits on the DDP Economic Development Council and CIPS (Continual Improvement of Professional Services) board and was an active member of B:CIVIC for three years. She also gives back regularly through dovetail solutions and personally on a regular basis and as an animal lover, Emily is a supporter of Soldier’s Best Friend, an organization based in Arizona with the mission to train and place rescued service dogs with veterans suffering from PTSD.